No, for those of you who appreciated Alvin Lee and Ten Years After as a kid, this is not about music. This is about the 10 year anniversary of the technology explosion caused by Facebook, Twitter, iPhone and Android. Technology has finally been applied to hotels – it’s about time! Artificial Intelligence, Virtual Reality, Text, Chat and much more are here to stay.
The big news in 2016 was Marriott’s merger with Starwood and provides the new company with over 1,000,000 hotel rooms in 5,700 hotels, 30 brands and huge bargaining power with online travel agencies. The second was the Republican sweep—President Donald Trump will have an opportunity to change the economic landscape. President Trump has a majority in both the Senate and House of Representatives and if he focuses on tax reform, wages, regulations and the strength of our nation, he could keep this long but slow recovery going and dramatically enhance it.
San Diego is known for its mild year-round climate, tourist attractions, Convention Center, U.S. Navy and its more recent developments as a healthcare, biotechnology and communications technology development center. San Diego County has a population of 3.3 million and the city of San Diego has 1.3 million residents. It’s quality of life, coupled with the education sector (University of California, San Diego State University and University of San Diego) as well as others provide the foundation for much of the growth in biotechnology and telecommunications industries.
Whether you are an owner, industry executive, general manager or aspiring industry leader, 2017 is going to be a very solid year as we have forecasted. We have also covered the Top 10 Trends of the year to help us stay ahead of the game. But one of the additional keys to success is team member satisfaction. Without a satisfied hotel staff, we have no foundation upon which to build.