Tips for Boosting Guest Satisfaction Scores By Robert RauchHNN columnist / Original article can be found on CoStar.com March 23, 2023 | 5:51 AM What does it take to make guests happy? We all know that if guests are not happy, they do not return. Ergo, if guest reviews...
In the News
2021 Hotel Forecast
The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it's clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic...
Hotel in San Marcos adds robot to its staff
Check out this ABC 10 news feature on a guest service robot at the Fairfield Inn & Suites San Marcos https://youtu.be/AEWN1CK3NRY via @YouTube
COVID-19 Overview
ClICK HERE to watch CLICK HERE to access COVID-19 Information Center for Hoteliers PDF Updated April 22, 2020 - we will continue to update as the situation evolves
LODGING On Demand — Episode 7: How Hoteliers Can Cut Costs During COVID-19
This episode of LODGING On Demand examines what hoteliers can do to cut costs during the COVID-19 crisis. LODGING Editor Kate Hughes speaks with Wayne West III, president of Newport Hospitality Group and chair of the IHG Owners Association; Brad Rahinsky, president...
COVID-19 5-Point Hotel Management Plan
Last week I talked about preserving cash, perhaps the most critical factor to make it through this. But there is much more - the human side is near and dear to my heart, so here is my 5-Point Plan for recovery, not from COVID-19, but from the economic wounds it is...
Bleisure Marketing 101
What is it? We’ve all heard it – it’s the buzzword circling the hospitality industry these last few years – “Bleisure” Travel. Bleisure is a blend of both business travel and leisure travel. Meaning, guests who are traveling for a business trip will then extend the...
California Hotel & Lodging Industry (CHLA) Advocacy Summary 2019
2019 was defined by labor and the environment. The California legislature and Governor Newsom signaled a strong shift in favor of organized labor when it rewrote the state’s labor laws. Coalitions, including CHLA’s, fought to restrict the impact of Assembly Bill 5....