Tips for Boosting Guest Satisfaction Scores By Robert RauchHNN columnist / Original article can be found on CoStar.com March 23, 2023 | 5:51 AM What does it take to make guests happy? We all know that if guests are not happy, they do not return. Ergo, if guest reviews...
The COVID-19 pandemic has caused unprecedented disruption to the hospitality industry, so when it comes to mapping a post-pandemic recovery, it's clear that we are in uncharted territory. The Lodging Conference hosted Bernard Bauhmohl, Chief Economist of the Economic...
Check out this ABC 10 news feature on a guest service robot at the Fairfield Inn & Suites San Marcos https://youtu.be/AEWN1CK3NRY via @YouTube
Employees and PPP. Managing furloughs, navigating Paycheck Protection Program funds, securing loan forgiveness, and protecting the path back for your best employees. Cost-cutting and preserving cash. Cash is king. Open conversations early with lenders and vendors,...
This episode of LODGING On Demand examines what hoteliers can do to cut costs during the COVID-19 crisis. LODGING Editor Kate Hughes speaks with Wayne West III, president of Newport Hospitality Group and chair of the IHG Owners Association; Brad Rahinsky, president...
Last week I talked about preserving cash, perhaps the most critical factor to make it through this. But there is much more - the human side is near and dear to my heart, so here is my 5-Point Plan for recovery, not from COVID-19, but from the economic wounds it is...
What is it? We’ve all heard it – it’s the buzzword circling the hospitality industry these last few years – “Bleisure” Travel. Bleisure is a blend of both business travel and leisure travel. Meaning, guests who are traveling for a business trip will then extend the...
2019 was defined by labor and the environment. The California legislature and Governor Newsom signaled a strong shift in favor of organized labor when it rewrote the state’s labor laws. Coalitions, including CHLA’s, fought to restrict the impact of Assembly Bill 5....
US hotel RevPAR is pacing toward 5% growth in...
Published on CoStar.com 8/11/2026 I think of a...
Group business is climbing back toward its...