Hotel Operations

A few months ago I was walking a property at 7:45 on a Saturday morning and found exactly one person at the front desk, no one in the breakfast area, and a housekeeping supervisor trying to cover a callout on the fourth floor herself before a 200-room sellout weekend....

Hotel fair market share is one of the few numbers in performance reporting that tells you, plainly, whether your property is winning or losing against the exact hotels you compete with every night.

The question I get most from ownership groups is not whether to renovate. It is whether this is the year to do it, or whether it makes more sense to hold off another year or two. Maximizing hotel renovation ROI depends on making that decision at the right time, with a...

Robert Rauch breaks down how to reduce hotel operating costs without cutting guest experience using a 90-day cost audit

In an oversupplied market, the hotels that win are the ones that keep guests returning. Hotel desertion management focuses on this exact challenge. It turns every lost customer into an early warning system that protects revenue and builds lasting loyalty. Consistent...