While we wait for all market segments to return to 2019 levels, we are seeing shifts in the hospitality industry. These 10 trends will shape the next year of guest expectations, technological advancements, and business growth.
AI
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Transforming Hotels With Artificial Intelligence
Scheduling and training processes are becoming streamlined; revenue management has improved optimizations, and SEO and marketing strategies rely on AI to enhance online visibility. Chatbots are used for customer service and exist with many hotel providers today.
Fairfield Inn and Suites robot delivery
Learn how Fairfield Inn has deployed robots for room service.