This year’s ALIS Conference in Los Angeles was very interesting because nobody knew going in whether or not it would be upbeat. The elections were contentious to say the least and there are still some hard feelings around the country but at ALIS it was all business. STR came out with their 2017 forecast, Hilton added Tapestry, Marriott set up an “innovation lab” and Kalibri Labs announced insightful findings about how much share the OTAs take from the pie.
2016 is going to be an amazing year for the hotel industry as we previously forecasted. We have also covered the Top 10 Trends of the year to help us stay ahead of the game. But one of the additional keys to success in the coming year is employee satisfaction. Without a satisfied hotel staff we have no foundation upon which to build.