In the hospitality industry it is uncommon for hotel owners to also manage their properties, yet R.A. Rauch & Associates (RAR) in San Diego has made it a priority. We have worked hard to position RAR as one of the Top Hotel Management Firms in America , landing the spot with only 4 hotels under management. Since then we have expanded our portfolio to 17 hotels throughout North America while handling reservations, personnel, facilities, housekeeping, laundry, food handling, meetings management and much more for the properties. With nearly $50 million in revenues as the close of the year approaches, we have experienced an exponential growth of 400% since our debut on the list two years ago.
Managing a diverse mix of properties ranging from boutique and independent to branded hotels, we develop various strategies to implement new management and operating practices as unique as the hotels themselves. Specifically, RAR secured a management contract in the summer with an owner after being contacted directly by the brand. The property, which was relatively new, struggled in a difficult labor market with high staff turnover and low customer satisfaction scores. RAR was able to recruit and retain top talent in every department, bring in additional support from other RAR owned/managed properties (taskforce) and move the Hotel’s Quality Assurance (QA scores) from lowest percentile to top 10% in the brand within a four month period. This is a stunning accomplishment under any circumstance but with multiple levels of complexity and an international location, it was even more compelling.
Our management team has proven to be competent and efficient in handling a wide range of situations. Consisting of an apt group of professionals under the leadership of Robert Rauch, a 40-year hotelier, well-recognized industry leader, spokesperson and faculty member at Arizona State University. Utilizing his deep knowledge in the hospitality industry in combination with the diverse set of skills offered by the RAR team, our company is confident that we can handle any predicament that enters our path in a professional, efficient manner.
Our VP of Corporate Strategy, Marc Potash, hits the nail on the head when he says it is the team we have and the depth of the skill set that creates this kind of explosive growth in a way that bodes well for the future of the company and our clients. We look forward to even more progression and growth in upcoming years and we are enthusiastic about the changes to come across all of our unique properties.